With the growth of business comes lot of challenges which eCommerce companies fail to identify early in their business process. The most common mistake made by online retailers is having a mindset that they can manage volume of business without an integrated back-end system while fulfilling orders. This realisation comes when it is unmanageable to enter order and inventory data into multiple systems. This is the reason it is important for eCommerce companies to think about an integrated ERP system with eCommerce website early in their business life cycle
Looking for an eCommerce solution to manage your front and back end processes? It is important to identify a solution which gives an integrated approach. It is important to select a solution that integrates front end eCommerce platform with back end processes like inventory, sales, accounting automatically. Integration enables items, inventory, orders, customers and other information automatically communicate with each other. It can be manageable manually, but managing administrative data can cost companies more than they think. Without integrated eCommerce ERP software, retailers could see loss in sales, delivery delays, poor customer satisfaction.
Some of the day to day challenges faced by eCommerce websites are:
• Maintaining online single or multiple portals
• Having several thousands of SKUs (products)
• Using other online retailers as well such as ebay
• Dealing with multiple excel sheets and getting cumbersome number of orders increases
• Complex courier selection criteria and their pricing matrix
• No systematic Warehouse Management System
• Inventory loss
• Lack of proper Shipment Tracking
• No integration with other departments such as Accounting, Sales, Marketing, and HR.
• No real time updates
Why Integrated eCommerce ERP?
1) Reduce duplicate efforts as there is no need to manually enter orders, customer details, product details, shipping details from eCommerce website to ERP system.
2) Online retailers tend to enter contact details manually, if there is no system integrating your front and back-end. With integrated ERP, customer information gets in sync with back end system.
3) Pricing and accounting history is in sync with the back end system
4) Streamline inventory synchronization and provide an accurate picture of inventory available
5) Automatically notify customer when order is shipped
6) Simplifies overall operation as companies can export products, product's categories, product images and create links between categories of products, currency and languages to website
One of the biggest mistakes eCommerce companies make is not to consider the implications of their back-end processes. Companies fail to realize how important eCommerce platform integration with an ERP system until it’s too late. A single system to integrate back and front end eCommerce business processes can help eCommerce websites spend more time on innovation and strategy.
Article Source: https://www.bharatbhasha.com
Article Url: https://www.bharatbhasha.com/technology.php/454320
Article Added on Wednesday, May 7, 2014
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