Free Articles  >>  Computers and internet >>  Page 622  >> 

Managed Services vs it Support

An article released today (18/02/2010) by revealed that 30% of Small-to-Medium sized businesses plan to adopt some form of managed service offering for their IT in 2010. Research has suggested that today, as little as 10% of SMB devices are being managed. Is this a growth opportunity? Why would an SMB be interested in managed services?

The answer lies in the old chestnut: value. Time is money, we accept that. The new paradigm is that as dependency on IT becomes greater and greater, down-time is greater money. Managed services offer pro-active, fixed price IT spend where all network devices are monitored remotely and the business is guaranteed a level of uptime not seen in traditional IT support contracts. This service level agreement is where the true value of managed services lie with SMBs.

So why isnít every VAR now offering managed services? The answer to this lies in another familiar chestnut: cost. Managed service platforms are prohibitively expensive to buy. Add on top of this the resources required operating it, employee hours and on-sell margin and you have a product that is uttely unaffordable for all but the wealthiest of SMBs. For many customers, the break-fix model of it support isnít broken, so donít fix it. Especially not if itís going to cost that much. However, there are alternatives to expensive enterprise managed services technology. Groundworks, Zenoss and Hyperic are just a few of the fantastic open source managed services / network management platforms that can provide the level of proactive support that SMBs need, at a price point they can afford.

We see a large potential for growth in this area in the sweet-spot of 30-60 users, where the decision is made whether to have internal IT or not. With an open source managed services offering from a local IT support provider, operating costs can be halved and value added by outsourcing the maintenance of the IT infrastructure.

A managed service provider (MSP) is typically a larger IT services provider, however smaller IT service providers are quickly filling this space also. For a flat monthly fee an MSP manages and assumes responsibility for providing a defined set of services to their clients, either proactively or as they determine that the services are needed. This benefits the SMB who is looking for predictable IT support costs.

In short, if youíre looking to make every dollar count by making better use of existing technologies, people and budgets managed services is an attractive option. If you are challenged by stagnant IT budget and are looking to reduce the complexity and cost of maintaining IT infrastructure it may prove prescient to reassess the break/fix model of IT support and instead seek out a solution that reduces complexity, is low risk and provides a positive impact on productivity and efficiency.

Search for a local IT support provider that implements one of the award-winning open source network management platforms and find out how you can increase uptime and improve the bottom line of your business.
About Author Paul Liebeknecht :

This article was written by Paul Liebeknecht, Business Development Manager and specialist in Cisco Unified Communications at North Sydney IT. To contact North Sydney IT Services about your IT Support and IP telephony requirements, visit <a href="" target="_blank"></a>

Article Source:
Article Url:

Article Added on Tuesday, March 2, 2010
Other Articles by Paul Liebeknecht

Business How to Choosing to Outsource it Services and Support
As we progress through the era of the internet, computer networks have increased exponentially in their size and importance to business. Where once a sophisticated network was three computers connected together with a hub, we now have complex setups of core, access and distribution layered switching and powerful routers capable of handling the huge amounts of traffic that is now required to run a thriving business. The biggest challenges for businesses is that they often lack the expertise in...

Outsourcing Network Support In The Era Of IP Telephony Sydney
Networking used to be all about data. In fact, most people still think about data, servers, applications and the PC's that deliver them when they choose a network support provider. Those that do, however, often fail to notice the fundamental shift in the network that has already begun. So what is the future of the business network? And what should you be looking out for to plan ahead to ensure you've made the right decision about service provision for not only today, but for the coming years...

Top 5 Reasons to Get a Server
for your Business Are you thinking about getting a server for your small business but arenít sure of the reasons why? North Sydney IT, an IT support and IT services provider to small and medium businesses, shows you the top 5 reasons you need to get a server. 1.Make Data Easier to Manage It can be very frustrating going from PC to PC looking for the file that you need. Hassling co-workers to send you the latest update wastes not only your time, but also theirs. By centralizing all the data...

SMB Telephony Unified Communications IP Telephony VoIP Have Arrived
According to research by Springboard Research, adoption of unified communications in Australia is in the early stages of development. However the same survey, conducted with 469 CIO's and business owners, also states 33% of SMB's are planning on adopting some form of unified communications in 2009. Pundits agree the market is about to boom, but what is all the hype about? If done right, unified communications is a collaborative technology that gives users the ability to make the connections...

Publishers / Webmasters
Article ID: 220571
DELINK URL from Authors Bio
REMOVE Article
Tell A Friend
Leave A Comment!
Download this article in PDF
Report Article!
Search through all the articles:

294 Users Online!!
Related Articles:
Latest Articles:
computers and internet >> Top 50 Articles on computers and internet
Category - >
Advertising Advice Affiliate Programs Automobiles
Be Your Own Mentor Careers Communication Consumers
CopyWriting Crime Domain Names DoT com Entrepreneur Corner
Ebooks Ecommerce Education Email
Entertainment Environment Family Finance And Business
Food & Drink Gardening Health & Fitness Hobbies
Home Business Home Improvement Humour House Holds
Internet And Computers Kiddos and Teens Legal Matters Mail Order
Management Marketing Marriage MetaPhysical
Motivational MultiMedia Multi Level Marketing NewsLetters
Pets Psychology Religion Parenting
Politics Sales Science Search Engine Optimization
Site Promotion Sports Technology Travel
Web Development Web Hosting WeightLoss Women's Corner
Writing Miscellaneous Articles Real Estate Arts And Crafts

Disclaimer: The information presented and opinions expressed in the articles are those of the authors
and do not necessarily represent the views of and/or its owners.

Copyright © AwareINDIA. All rights reserved || Privacy Policy || Terms Of Use || Author Guidelines || Free Articles
FAQs Link To Us || Submit An Article || Free Downloads|| Contact Us || Site Map  || Advertise with Us ||
Click here for Special webhosting packages for visitors of this website only!
Vastu Shastra

Premium Linux Reseller Hosting Provided By AwareIndia

Company IDS