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Phoenix Dentist Shows Dedication to Customer Service

Phoenix dentist, Dr. Allen Peyghambarian, continues his dentistry education every year in order to enhance his practice and his ability to care for the patients of Paradise Ridge Dentistry. He was designated Best Phoenix Dentist in 2009.

Peyghambarian grew up in Arizona after locating in Tucson with his parents. Dr. P., as his patients call him, is dedicated to both general and cosmetic dentistry, having attained education and certification in many areas of specialty. Paradise Ridge Dentistry serves the needs of Phoenix proper, North Phoenix and the entirety of Scottsdale.

After graduating as one of 29 scholars out of the University of Colorado's School of Dentistry, Peyghambarian joined the U.S. Army Dental Corps. As a member of the Dental Corps, he first served soldiers and their families, then gained the opportunity to become one of an elite few to undergo a general dental residency which ensured extensive training in root canals, oral surgery, cosmetic dentistry, and dental implants in addition to the specialties of prosthodontics and periodontics. In order to augment his practice with the most up-to-date knowledge in the industry, he takes several continuing education courses every year.

Dr. P's patients greatly appreciate his efforts in customer service. Easing the minds of those anxious about dentistry, he is known for listening to his patients. He believes that becoming the best dentist he can be involves not only knowing his craft. In an interview with the Phoenix Business Journal, he indicated that a dentist needs also to think about what constitutes excellent customer service. He believes a dentist may provide a good comprehensive plan, but that he must also know how to take care of the patient's felt needs as well. Just the empathetic act of adding chenille blankets to his treatment rooms delighted his patients. It makes them feel warmer and enables them to feel soothed during procedures.

In an intrepid move, Peyghambarian decided to eliminate HMO/DMO plans from his practice. He's not about corporate business, and this strategy was about providing better service all around. While the country clamors about insurance, the reality is, according to Dr. P., that these types of plans significantly lower the quality of treatment that he can provide because of what they will and won't cover. Reduced coverage and big costs enforced by the plans didn't make good economic sense, so Peyghambarian did away with them so he could lower his costs and deliver the savings on to his patients.

About Author Madeleine C. Grosse :

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