But sometimes you need to understand why they are asking. If you imagine that a good independent office furniture supplier would have perhaps 150 ranges to choose from Ė and with an individual desk ranging from £60 to £5,000, you can see why they ask the question. They need to know what Ďball parkí you need them to be in Ė although this may be answered by the other questions that a good sales person should be asking at the same time.
The key with building a good relationship with a supplier is communication. And like life in general you canít start a meaningful relationship based on a lie Ė or an untruth at least. If you really want to get what you want, then you realistically need to know what you need. If you are open and frank with a supplier and give them an opportunity to find what you need then the odds on you getting what you want are that much higher.
It sounds like a very obvious statement, but how many times do we say we want something Ďstylish, good quality and contemporaryí when what we really mean is Ďcheapí. If you had asked for a glass desk for £200 instead of asking for a Ďgood quality, stylish glass desk on a sensible budgetí then you wouldnít have been offered the various solutions for £600 that your supplier has just come back to you with. You end up feeling that he hasnít been listening, and he feels that you are wasting his time. He could have saved your time and his with a frank conversation in the beginning. He would have concentrated his efforts on showing you glass desks at between £150 and £300 Ė and likely would have come up with the goods! Perfect.
Of course you need to find a supplier that matches your own values in business Ė and itís rarely the ones that boast about being the very cheapest. If you want a supplier that offers good value, good service, and professionalism then you need to look for certain things. An informative website that focuses on product rather than price is a good start. A friendly and helpful response to a telephone call is another.
An ability to listen is probably the key to a good business supplier Ė but an ability to speak is a vital ability on your behalf as the customer. As Bob Hoskins in that awful BT advert in the 80ís said ďItís good to talkĒ.
Article Source: https://www.bharatbhasha.com
Article Url: https://www.bharatbhasha.com/finance-and-business.php/79768
Article Added on Wednesday, June 11, 2008
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