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5 Ways to Create a Lasting Relationship with Your Outsourcing Vendor





The recent surge in globalization and the accompanied incessant thirst for technological innovations has led to Business Process Outsourcing projects gaining traction all over the world. Nowadays outsourcing is not only done in traditional areas like HR, technology and accounting but also medical services, travel and media. While outsourcing services in India has always been in demand, countries like Philippines, Brazil and China are also giving tough competition to India in this regard.

Having an offshore outsourcing service provider goes a long way into creating profitable avenues into which you can project your novel ideas. But it also brings numerous challenges with itself. Every relationship needs maintaining, including that with your offshore vendor.

Here are some tips that will help turn your outsourcing service provider into a partner for a healthy professional work balance with some simple steps.

1. Balance your needs with theirs

You can always cultivate a fruitful relationship by keeping your approach flexible while dealing with your service provider. Just because are comfortable satisfying the needs of your clients 24/7, it would be unfair if you expect the same from the provider. The different time zones might entail that their schedule will not match with yours. Keep an open mind and try to work around the complications by allotting a specific time of the day when both of you can cater to the needs of the other.

2. Always talk it out

Arguments often arise due to the fact that people in general donât want to step down and acknowledge that their beliefs donât quite fit in with that of their service providers. Before stepping into a business partnership with an outsourcing service provider, it is crucial that you communicate your priorities and expectations so that both of you are clear on what your responsibilities are going to be from the outset. Such precautions can seem trivial at first but would help you in crossing the boundaries of your ego and smoothly accomplishing the promised results later on.

3. Respect is the keyword

Know that your work is as important as theirs. Once you start respecting the opinion of your business service provider and placing your trust on them, you will find that they will be more capable of lighting your path into improved business decisions. With mutual respect in scenarios when difference of opinion arises, you can be sure of increased professional efficiency and a greater level of customer satisfaction.

4. Get at the real picture sooner rather than later

As with every relationship in your life, it is important that you present a transparent facade of your business to the outsourcing service provider. Maintain an optimistic outlook and make them acquainted with the challenges that you face so that you can resolve the problems quickly and easily. The buried secrets can introduce an element of suspicion into your dealings in future which will only make the tasks harder to undertake.

5. Play your part

When the going gets tough, the tough get going! Own up to your responsibilities and accept if something has gone wrong because of your mistakes rather than playing the blame game. Analyse the situation to find the source of loss and communicate your grievance to the guilty in a reserved manner rather than bursting forth with accusations.

Being a business owner, you can be sure to handle your professional dynamic with your outsourcing service provider with aplomb at the same time maintaining that suave corporate exterior.

About Author Shiv Pandey :

Shiv Kumar Pandey is a digital marketing consultant with interest in various industries and businesses. He writes for many corporate clients, including WeProcess4U, a BPO company providing <a href="http://weprocess4u.com/" target="_blank">http://weprocess4u.com/</a>" target="_blank">outsourcing services in India</a>.


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Article Added on Thursday, February 25, 2016
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