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Why Business Processes Are Inefficient and You Can t Change It







Last week I was watching the classic movie "Office Space". I love the line where he owns up and tells the consultants "I'd say in a given week I probably only do about fifteen minutes of real, actual, work."

Now, my personal belief is that most people put in more effort than that at work but I'd be very skeptical if the general population works a full 7 hour day. Granted they might be there for 7 or more, but are they really working and producing something of value?

Part of my role as a business consultant is to review operational processes and cut or modify unnecessary steps that consume time and therefore dollars, but don't add value. I've worked on countless projects where I've asked an employee why they perform certain steps in a process and received the response "That's the way I was trained to do it when I started".

In fact, I'd boldly state that this is likely the number 1 reason inefficiency creeps into business processes. Over time systems, requirements and staffing changes, but instead of reviewing the business process and updating it, process owners simply add in the extra steps to achieve the final result without questioning the validity of existing activities.

If you can find an employee who takes initiative, questions the validity of what they're doing and strives to improve their daily activity in order to feel good about the work they produce, you've found a superstar.

Sadly, many people at some point have tried to create change, but found themselves beaten down by a bureaucratic corporate culture or a boss that couldn't afford the time to listen and "sign off" on proposed changes. Do you remember those days? Is that part of the reason you became an entrepreneur, so you can think for yourself and enjoy your work? To feel like you're producing something of value? And yet, being an entrepreneur brings a bigger challenge. The responsibility and accountability for not just the work you produce for clients, but the way in which you conduct yourself every day and how you spend your time.

Are you busy doing a lot of things but not really getting anywhere? The problem is, unlike the employee performing valueless steps, no one trained you to do that when you started your business. You didn't inherit a system that (albeit includes a few useless steps) produces results overall. No, you started from scratch and created your own systems and methods for getting things done.

So, my question to you is this, are you producing results in the most efficient way possible? Are you going about your business like a pro or an amateur?


About Author Trudy Murphy :

Trudy Murphy is a business consultant, author and speaker. Having successfully owned and sold businesses herself, she is acutely aware of the challenges facing entrepreneurs. For online training and free daily business tips, visit Trudy's website at <a href="http://www.trudymurphy.com" target="_blank">http://www.trudymurphy.com</a>


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Article Added on Tuesday, June 10, 2014
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