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Nurturing Customer Loyalty Using Telemarketing To Provide Solution To Problems







Customer service is a key element of every business' sales lead generation campaign. There will really be occurrences most especially if you're calling current customers, that a few concerns or even frustrations will be brought up during the talk. When these arise, it is necessary to work these out right away. After all these problems are solved, you can now proceed to the next level of promoting your products and services. But to really handle these effectively, each telemarketing business must have a campaign that handles complaints of existing customers. After which, you would see the positive results on a business' sales lead generation and building customer loyalty. Then, you just have to realize when to start.

First of all, remember that there will always be problems encountered with business. You might as well get ready for it. No matter how great your product is, there will be a situation where clients or customers will not be happy. You have to soothe these unsatisfied customers before anything else. Take responsibility for any shortcomings in your product or services. If this issue repeatedly comes up, you should be proactive and deal with it immediately. Also, if you know a problem or issue is coming up, inform your customers about it. This will show that you are on top of the situation.

Also, solving problems should not be seen as a bane of your existence. Rather, you should take it as an opportunity for you to learn. What if there really is a performance issue in your products or service, but you receive no feedback? Most likely, you will continue producing less than stellar products, further complicating your chances of success in the appointment setting campaign. When customers complain, take this as a sign that you need to make changes fast. You can say that you are lucky that you receive complaints, since these people actually made the effort to inform you that something is wrong. You now have the chance to do better.

Third, do not focus on the blame. This is counter-productive, to be honest. Instead of finally getting to the root of the problem, you end up wasting your time pinning the blame on anyone but you. Rather a wasteful effort, right? And your customers are not getting anywhere near solving their problems. What you should do is to have your lead generation team focus more on solving the issue at hand. Not only will this avoid the headaches blaming can cause; it will solve the issues being faced by customers faster.

And lastly, always remember that the sales representative handling the call must be the one to deal with the problem. First call resolution is one of the most important goals in sales. This can be seen much better if we use telemarketing as an example. As long as you provide your sales rep with the authority and the resources to deal with business concerns, it is a simple matter to solve the problem, and then proceed in generating qualified sale leads.

That will get you more loyal customers in the end.


About Author Belinda Summers :

Belinda Summers is a professional Lead Generation Consultant helping corporate organizations increase their revenue through telemarketing, lead generation and appointment setting strategies. To know more about lead generation and appointment setting, visit:<a href="http://www.callboxinc.com/" target="_blank">http://www.callboxinc.com/</a>
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Article Added on Sunday, June 23, 2013
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