Free Articles  >>  Business And Finance >>  Page 1875  >> 

Overview on Predictive Dialer

A predictive dialer is a computerized system that works on statistical algorithms to dial a list of telephone numbers and connects the answered dials to the people making calls, generally known as agents. As the name states predictive, a predictive dialer predicts or anticipates when the next agent or executive will be free and transfers the answered call to him/ her. As a system it automatically dials batches of telephone numbers and connects it with agents assigned to sales or other campaigns. It minimizes the time of the agents between conversations, while minimizing the occurrence of someone answering when no agents are available. Predictive dialers are used widely in call centers, also referred as contact centers. It allows the call center to manage their clients in better way, along with increased production and business efficiencies.
For an outbound call center, predictive dialer works effectively in the form of hosted predictive dialing system or as a call processing system, which is specifically designed to maintain a high level of leads utilization, along with cost efficiencies. It automatically dials and connects to a telephone from a list of telephone numbers and transfers it to a waiting executive or an agent, shunning the unnecessary calls such as answering machines and busy signals.
How a Predictive dialer works?
In call center and other places where Predictive dialer is deployed, information pertaining to the telephone numbers is stored on a network server. Besides, all agents who make the call via this hosted predictive dialer are also linked with the server. The network is also associated with the predictive dialer in the form of hard or soft dialer. The calls are automatically managed by the dialer and screens out the busy, answering machine and unanswered calls. Only the live calls or the calls which are answered are transferred to the agents.
As when the agents gets the calls, all the relevant information related to the dialed number is displayed on the agentâs screen, so the agent can start the conversation accordingly. Predictive dialer automatically and continuously keep on adjusting its dialing patterns based on average number or rings before the customer picks up the phone, percentage of dialed phones which are answered, average talk time length, number of agents and more.
Advantages of Predictive Dialer
1. Automatically dials and manages the calls.
2. Filters answering machines, unanswered calls, busy tones, etc.
3. Designed to maintain a high level of leads utilization.
4. Proves to be cost effective solution.
5. Helps to increase business efficiencies.
6. Helps to increase business productivity.
7. Only the live calls are transferred to the agents.
8. Automatically and continuously keeps on adjusting its dialing patterns.
9. And much moreâ¦
About Author Ryan Scott :

redCloud is a leading provider of <a href="" target="_blank">contact center solution</a> in Phoenix. Our contact centre solution includes everything you need to run your call center. Our feature rich predictive dialer can be used as a blended inbound/outbound ACD.  For more details visit us at <a href="" target="_blank"></a>

Article Source:
Article Url:

Article Added on Tuesday, July 26, 2011
Other Articles by Ryan Scott

Predictive Dialer an Ideal Solution for Call Center
If you are running a call center business, you will need to find new ways to increase its productivity by using any currently available technologies. A predictive dialer is the best technology available in the market today that can optimize your call center productivity. It offers several powerful features that can enhance your call center operations. Deploying predictive dialing system is an exceptional approach to manage your call center business. It has the capability to improve and...

A Brief Summary on Predictive Dialer
A predictive dialer or a hosted predictive dialing system is a computerized dialing system that is used in the call center industry. It works on particular statistical and computerized algorithms that dials a list of telephone and connects only the answered calls to the agents or the people making the calls. A predictive dialer automatically calculates and predicts when the next agent or the executive will be available for free to make call and transfers the answered calls to him / her. It...

Predictive Dialer a Complete Contact Center Solution
A contact center is a facility / place used by companies or businesses around the world for the purpose of facilitating their customers or consumers with various communications channels such as telephone, e-mail, online chat support, fax and even letters. Generally the contact centers have a one way flow that is inward or inbound flow. It is where customers / consumers communicate with the contact center to facilitate themselves with any queries or concerns regarding the products or services...

What is a Call Center and Why Hosted Predictive Dialing
Contact center or a call center is in the market since over a decade. In fact, call center industry is one of the fastest growing industries these days. Starting from customer support to customer care services, technical support services to buying and selling of products and services, as well as to financial aids, and much more; call center has provided the solutions for all. So what is a Call Center? Call Center is a place wherein a group of people takes and / or makes calls to provide...

Predictive Dialer and IVR System An Ultimate Solution for Call and Contact Center Respectively
Call center is a facility that uses telephony system for the purpose of transmitting large number of requests. Generally it is deployed by large organizations all over the world for the purpose of increasing their marketing and sales efforts. On the other hand, some organizations also deploy a facility known as contact center, which generally deals with large number of incoming requests. This facility is usually set up for the purpose of providing support or help for the particular...

Publishers / Webmasters
Article ID: 309659
DELINK URL from Authors Bio
REMOVE Article
Tell A Friend
Leave A Comment!
Download this article in PDF
Report Article!
Search through all the articles:

213 Users Online!!
Related Articles:
Latest Articles:
Business And Finance >> Top 50 Articles on Business And Finance
Category - >
Advertising Advice Affiliate Programs Automobiles
Be Your Own Mentor Careers Communication Consumers
CopyWriting Crime Domain Names DoT com Entrepreneur Corner
Ebooks Ecommerce Education Email
Entertainment Environment Family Finance And Business
Food & Drink Gardening Health & Fitness Hobbies
Home Business Home Improvement Humour House Holds
Internet And Computers Kiddos and Teens Legal Matters Mail Order
Management Marketing Marriage MetaPhysical
Motivational MultiMedia Multi Level Marketing NewsLetters
Pets Psychology Religion Parenting
Politics Sales Science Search Engine Optimization
Site Promotion Sports Technology Travel
Web Development Web Hosting WeightLoss Women's Corner
Writing Miscellaneous Articles Real Estate Arts And Crafts

Disclaimer: The information presented and opinions expressed in the articles are those of the authors
and do not necessarily represent the views of and/or its owners.

Copyright AwareINDIA. All rights reserved || Privacy Policy || Terms Of Use || Author Guidelines || Free Articles
FAQs Link To Us || Submit An Article || Free Downloads|| Contact Us || Site Map  || Advertise with Us ||
Click here for Special webhosting packages for visitors of this website only!
Vastu Shastra

Indian Hosting Services Provided By AwareIndia

Company IDS