Free Articles  >>  Business And Finance >>  Page 2085  >> 

Outsourcing Telephone Answering Services Call Centres and Virtual Receptionists

It has become an integral part of running a business. The more we can outsource the more we can focus on core business activities. Telephone answering services, call centres and virtual receptionists have become extremely popular for outsourcing activities, such as, answering calls, booking appointments, taking orders and payments, arranging diaries, booking flights, making arrangements, outbound marketing calls and so on.

What is the difference between telephone answering services, call centres and virtual receptionists?
The difference mainly lies in size and capabilities which essentially effects compatibility.

Unlike telephone answering services, call centres consist of much larger quantities of people and are therefore able to handle high quantity levels of inbound calls and outbound calls. Because of the size of many call centres, they are usually the cheapest option for a business to outsource to. There is also a difference in whether you choose to outsource to call centres abroad or local call centres in the UK. Obviously a call centre abroad would be the cheapest option but may not be the best option for various reasons including the obvious language and time barrier. Call centres tend to be very impersonal and quality may not be of a high standard.

A call centre is probably best suited for businesses that are very large and therefore need the manpower to handle inbound calls at extremely busy periods. A call centre is also a very cost effective way to make many outbound sales calls for large corporations.

Telephone answering services, on the other hand, tend to be much smaller than call centres and therefore, although generally not as cheap, are more likely to provide a more personal service.

As telephone answering services usually consist of smaller quantities of people they are more capable of providing a more personalised service to businesses. One of the differences between a call centre and a telephone answering service that would become apparent right away is the noise level. When getting through to a call centre it is apparent right away from the background noise that you have reached a call centre. This may not be as apparent when getting through to a telephone answering service. That in itself is an important factor when deciding to outsource your business calls to either a telephone answering service or a call centre. After all, most businesses would prefer that their clients don’t know that they have outsourced the call. So a telephone answering service would be, in most cases, preferable especially to small and medium sized businesses who wish to appear larger without giving away the fact that their calls are actually being outsourced.

Virtual receptionists can either be working for a telephone answering service or individually running as sole traders from home offering to take calls just like a telephone answering service.

The major difference between hiring a virtual receptionist over using a telephone answering service is that with an individual virtual receptionist, you are going to get an even more personalised service, since the virtual receptionist would be the closest thing to hiring a regular employee for your business. However, the major advantage with using a telephone answering service over hiring a virtual receptionist working from home is that the virtual receptionist can only handle one call at a time and therefore will most likely have to place calls on hold as she will be ‘juggling calls’ all day from different businesses. A telephone answering service, on the other hand, will be able to handle multiple calls at the same time without having to place people on hold. This can potentially mean that clients will feel they are getting a better service as they are being dealt with right away. visit:

About Author Daniel Gefen :

We are Award winning UK <a href="" target="_blank">Telephone Answering Services</a> and <a href="" target="_blank">Virtual Office services</a>. Start a free trial today.

Article Source:
Article Url:

Article Added on Wednesday, March 23, 2011
Publishers / Webmasters
Article ID: 286493
DELINK URL from Authors Bio
REMOVE Article
Tell A Friend
Leave A Comment!
Download this article in PDF
Report Article!
Search through all the articles:

255 Users Online!!
Related Articles:
Latest Articles:
Business And Finance >> Top 50 Articles on Business And Finance
Category - >
Advertising Advice Affiliate Programs Automobiles
Be Your Own Mentor Careers Communication Consumers
CopyWriting Crime Domain Names DoT com Entrepreneur Corner
Ebooks Ecommerce Education Email
Entertainment Environment Family Finance And Business
Food & Drink Gardening Health & Fitness Hobbies
Home Business Home Improvement Humour House Holds
Internet And Computers Kiddos and Teens Legal Matters Mail Order
Management Marketing Marriage MetaPhysical
Motivational MultiMedia Multi Level Marketing NewsLetters
Pets Psychology Religion Parenting
Politics Sales Science Search Engine Optimization
Site Promotion Sports Technology Travel
Web Development Web Hosting WeightLoss Women's Corner
Writing Miscellaneous Articles Real Estate Arts And Crafts

Disclaimer: The information presented and opinions expressed in the articles are those of the authors
and do not necessarily represent the views of and/or its owners.

Copyright © AwareINDIA. All rights reserved || Privacy Policy || Terms Of Use || Author Guidelines || Free Articles
FAQs Link To Us || Submit An Article || Free Downloads|| Contact Us || Site Map  || Advertise with Us ||
Click here for Special webhosting packages for visitors of this website only!
Vastu Shastra

Business eMail Hosting Provided By AwareIndia

Company IDS