bharatbhasha.com
Free Articles  >>  Business And Finance >>  Page 2502  >> 

Effectively Managing Restaurant Employees





Being a restaurant manager is kind of like being a parent. You are responsible for the variety of lives working under you. Being a good leader to your employees is strikingly similar to the leadership qualities needed in a good parent. Here are some tips to help you effectively manage your staff.

Just like consistency is important when raising a child, reliable, unfailing standards are necessary for staff members to follow. This benefits not only your customers, who receive the same quality dining experience for every visit, but also for the employees themselves since they know what is expected of them. This principle applies to the food you serve, the cleanliness of the establishment, the level of customer service, and even the attitude of the staff. Having a constantly consistent level of high quality food and service is the number one best way to gain the repeated business of patrons.

In addition to consistency you should "positively reinforce good behaviors." Encouraging and publicly praising your staff when they perform in an exemplary manner is good for the morale of your employees and just like praising a child's good behavior leads to more of the same, complimenting your staff encourages them to work harder and more proficiently. Now, just as a child must be corrected when they disobey or do something dangerous, your restaurant's personnel should be corrected when they make a mistake. The basic idea is to have a positive outlook even on corrections. According to one restaurant manager, "the way you teach is by positive feedback, consistent training, and policy enforcement."

Teaching your staff that "we serve people, not food" is an important step in training successful restaurant staff. According to one food service expert, "73% of the reason customers return to a restaurant is service." This means honoring the customer by treating them as if they were the president or the pope. Since the attitude of your staff begins with the manager's outlook, set the standard for your employees by happily and graciously serving your patrons. If a customer has a problem, treat it as a genuine concern. Sometimes you will have customers that use minor issues as excuses to cheat the establishment, but hopefully they are the rare exception rather than the rule. Your personnel should address the customer's with a smile and the same respect they use for you, no matter how difficult or finicky the person may be. With consistent, reinforced, excellent service you will find your staff working as a team of adults, rather than a group of unruly children.


About Author Gregory Garner :

Greg Garner represents a restaurant accounting software company <a href="http://www.restacct.net" target="_blank">http://www.restacct.net</a>


Article Source: https://www.bharatbhasha.com
Article Url: https://www.bharatbhasha.com/finance-and-business.php/242774


Article Added on Sunday, June 27, 2010
LD
Other Articles by Gregory Garner

Characteristics of a Successful Restaurant Manager
Successfully managing a restaurant is dependent largely on the personality and leadership qualities of the individual in power. The classic proverb, power corrupts, absolute power corrupts absolutely is as true in the restaurant industry as it is in government. Many experts in the food service industry have said that the manager sets the attitude for the entire staff. If he is indifferent and acts as if serving customers is a chore, than the rest of the employees will quickly pick up this...

Proficient Profitable Employees
Training, encouraging, and helping your employees become skilled, hard-working, team members of your staff is the dream of many restaurant managers. However sometimes it is hard to know how you get from a newly hired individual to an indispensable employee. Here are some ideas to help you. The basic principle behind capitalism is people working hard in order to make a profit. Help your employees understand that their efforts contribute to the profit of your business which in turn profits...

Restaurant Manager AKA Multitasking Genius
A restaurant manager must continually juggle a variety of tasks, issues, and current situations all at once. In order to successfully keep the mechanisms of the restaurant machine in motion food must be purchased and on hand, staff must be kept up to date and working, things must be kept clean, and above all, customers must be kept happy. The restaurant manager does all of this and more. Here are some tips to help achieve this seemingly impossible task. Organization is key for any restaurant...

Tips For Hiring Good Restaurant Employees
According to Fortune Magazine, the foodservice and healthcare industries have the highest turnover rates in the nation. That means that businesses in these industries are constantly hiring and training new staff members. This can be quite costly for a company, for each employee hired, turnover costs a medium-to-large business over $10,000. Here are some tips for hiring responsible, hardworking personnel the next time you have an opening at your restaurant. One restaurant manager suggests...

Tips For Restaurants in a Struggling Economy
With the economy showing very little signs of recovering any time soon, many people are reducing their frequency of eating out. This means that restaurants will have to work harder than ever to bring in enough customers to stay in business. Here are some ideas to help a restaurant struggling in this economy. As difficult as it is, many restaurant owners suggest firing your bottom twenty percent of employees. With the economy the way it is you need every person on your staff to be a...

Tips For Training Your Restaurant Employees
Do you know the history of the word tips? A simple enough concept, tips are the visible means customers reward wait staff for good service. Although many people mistakenly believe tips is an acronym for to insure prompt service, the word actually began as a slang term used by criminals to denote giving or sharing. However, for current usage the importance of good service is irrevocably linked with a generous tip. Training your staff to consistently and happily serve your customers and deal...

How to Maintain a Restaurant Kitchen
? Do you want to enter the restaurant business? If yes, then rest assured that you will never be at a loss for customers! This is mainly because people have to eat, no matter what. As long as you provide them with food that is reasonably priced, delectable to the palette and appetizing to the stomach you should not have a problem holding it together. However, setting up a restaurant kitchen is the most crucial part of the business, and therefore, the hardest as well. It is very difficult to...

Making a Restaurant Successful 101
Having a successful, busy restaurant is the dream of many chefs, owners, and managers all over the country. However moving from point A to point B is sometimes an unclear path. How do you know what will be profitable for your business? What are some of the common characteristics of a prosperous restaurant? 73% of the reason customers return to a restaurant is service. Good customer service can turn even the worst occasion into a fun memory for the customer. For example, once my parents and I...

Ideas to Bring More People Into Your Restaurant
With the economy struggling, it has become more important than ever for restaurants to sell themselves and offer something special and different to its customers. Here are some ideas for attracting more customers and setting yourself apart from the crowd. What is the difference between a Big Mac and a Whopper? Secret sauce of course. Although most people know and understand that Burger King's secret sauce is simply Thousand Island dressing, the extra ingredient and catchy title have made...

The Importance of Restaurant Staff Understanding Customer Service
According to a foodservice expert, 73% of the reason customers return to a restaurant is service. Not the food or the great atmosphere, the service. I experienced this firsthand as I once worked at a local coffee shop that served the best coffee frappes you have ever tasted. They also had these cheese Danishes that were just amazing. We had a fairly large base of steady customers that came in every day just for the frappes and pastries. However, the owner of the shop, my boss, was a jerk. He...

Click here to see More Articles by Gregory Garner
Publishers / Webmasters
Article ID: 242774
DELINK URL from Authors Bio
REMOVE Article
Tell A Friend
Leave A Comment!
Download this article in PDF
Report Article!
Search through all the articles:


1258 Users Online !
Related Articles:
Latest Articles:
 
Business And Finance >> Top 50 Articles on Business And Finance
Category - >
Advertising Advice Affiliate Programs Automobiles
Be Your Own Mentor Careers Communication Consumers
CopyWriting Crime Domain Names DoT com Entrepreneur Corner
Ebooks Ecommerce Education Email
Entertainment Environment Family Finance And Business
Food & Drink Gardening Health & Fitness Hobbies
Home Business Home Improvement Humour House Holds
Internet And Computers Kiddos and Teens Legal Matters Mail Order
Management Marketing Marriage MetaPhysical
Motivational MultiMedia Multi Level Marketing NewsLetters
Pets Psychology Religion Parenting
Politics Sales Science Search Engine Optimization
Site Promotion Sports Technology Travel
Web Development Web Hosting WeightLoss Women's Corner
Writing Miscellaneous Articles Real Estate Arts And Crafts
Aging


Disclaimer: The information presented and opinions expressed in the articles are those of the authors
and do not necessarily represent the views of bharatbhasha.com and/or its owners.


Copyright AwareINDIA. All rights reserved || Privacy Policy || Terms Of Use || Author Guidelines || Free Articles
FAQs Link To Us || Submit An Article || Free Downloads|| Contact Us || Site Map  || Advertise with Us ||
Click here for Special webhosting packages for visitors of this website only!
Vastu Shastra

India Hosting Services Provided By AwareIndia







Company IDS