IVR – interactive voice response is a technology which automates interactions with agents. It is indeed an effective way to reduce the costs of the inquiry, sales, support and collection services calls to and from the companies. Many banks prefer to have an interactive voice response system or a solution to receive a huge number of calls every day. Answering all calls with concrete information can be tiresome and time consuming for the voice agents. An advanced IVR system usually uses pre-recorded voice messages and menus to impart appropriate information with options.
IVR is used through touch-tone telephone keypad entry for gathering responses. Many IVR system providers offer modern IVR solutions that enable responses to be collected via spoken words with voice recognition. This increases the level of interactivity with agents. Finance sectors like banks get the flexibility of programming solutions, the ROI, fast yet effective implementation of their accounts!
Many IVR solutions have been developed to ensure customers are accessing the financial processes to achieve a higher level of satisfaction. As a result, there will be an increased efficiency rates with the usage of IVR systems. And this is the reason why all sized banks, cooperative banks, other financial sectors etc are deploying IVR systems in developed countries and other developing regions. Setting an IVR system will make a great business sense especially when there are a huge number of calls to be attended.
With the help of robust IVR solution, the requirements of expensive proprietary hardware is eliminated. Thus it helps make businesses successful by offering a higher level of confidential banking to customers! Renowned banks are relying on IVR to help boost the satisfying customer experience. The solutions can be achieved from the following factors.
- To access account information
- Loan status or application
- Emergency and complains
- Product information
- Customer care and request
- Investment updates and status
Know What Survey 2014 Says:
IVR solutions are indeed an ideal choice for banks. There are more than 70% of the hundreds and thousands of calls banks receive each month get fulfilled over IVR. While the complex problem calls to be diverted to live agents, the calling issues can easily be resolved by using IVR system or solution. Much of this uplift is the outcome of 21st century IVR systems, as well as customization offered by well-known IVR services providers.
To make sure, the right fit for the banks, IVR customized solutions are easily available in the market today. By leveraging IVR solutions, designed to support customer-base, can intensify customer loyalty and bring profitability!
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Article Added on Monday, November 10, 2014
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