Free Articles  >>  Business And Finance >>  Page 9  >> 

Increase live chat agent performance

Live chat allows visitors to interact directly with a website, to chat with an agent and ask questions and get almost immediate answers. It is highly beneficial and compared with traditional communication platforms, it has many advantages. Businesses can increase chat sales if they consider using additional resources. Live chat agent performance can be enhanced for achieving better results.
To get in touch with a business, people send emails and they make phone calls. It takes time to receive a response through email and not many are fond of speaking on the phone or waiting a couple of minutes until an agent takes over the phone. Not to mention that phone support is costly, as toll charges are not cheap at all. On the other hand, live chat is a lot more convenient and it can be installed quite easy. Once it is implemented, a pop-up window appears on the website when a visitor enters asking if they want to ask any questions or require support. Behind the chat is an agent ready to offer their help.
However, besides investing in live chat support, it is necessary to invest in agents offering it, make sure they are professional and responsive, so that visitors donât leave the website because no one answered their messages. Live chat agent performance is easy to improve once you know such action has to be taken and you are ready to consider additional services from reliable providers. First, the quality of live chat support is analyzed using algorithms and artificial intelligence. Once the results come in and specialists know where the areas that can be improved are, actions will be considered.
Agents have to be able to multitask, to assist several visitors in the same time. If they receive proper training, they can discuss with up to three people simultaneously or even more. This means that customers will not wait for a long period of time to get answers and while doing so, they can visit the rest of the website, find out additional information on products and services, shipping costs, delivery time, return policies and more. When you come to think about it, companies end up saving money with personnel cost, as fewer live chat agents can deal with more people.
Many studies have shown how live chat support increased sales. This is because agents are able to turn visitors into actual customers and once they get their attention, they are able to convince them to buy more and increase their order. Customers are more likely to make a purchase from a website that offers excellent customer service and when they are satisfied with the services received. This is how it is possible to increase chat sales. There are great solutions nowadays that help businesses stay in touch with their customers and improve communication.
Did you know that you can improve live chat agent performance ( If you have live chat support on your website, you are certainly interested in ways of improving the experience for the customers. At the same time, you can increase chat sales (

About Author abyg mark :

Did you know that you can improve live chat agent performance? If you have live chat support on your website, you are certainly interested in ways of improving the experience for the customers. At the same time, you can increase chat sales.

Article Source:
Article Url:

Article Added on Tuesday, January 30, 2018
Other Articles by abyg mark

Live chat agent training solutions
These days, customers expect a lot from online shops. They want the browsing experience to be hassle-free and smooth, they expect relevant results for their searches and last, but not least, excellent customer service. Many businesses rely on e-mails and phone calls to assist customers, but live chat sales should not be neglected. Not to mention that live chat agent training solutions help enhance the benefits. As a business, you need to make sure that customers get a quick response for their...

Live chat sales strategy
Customers land on an online shop because they are interested in products or services of a specific category. However, they require that extra push to actually make a purchase. Here is where live chat customer support comes in handy. By interacting with customers and guiding them in the right direction, they are more likely to make a purchase. This is a live chat sales strategy that works wonderfully. It is good to know that business can always optimize live chat sales. There are many aspects...

Publishers / Webmasters
Article ID: 492718
DELINK URL from Authors Bio
REMOVE Article
Tell A Friend
Leave A Comment!
Download this article in PDF
Report Article!
Search through all the articles:

177 Users Online!!
Related Articles:
Latest Articles:
Business And Finance >> Top 50 Articles on Business And Finance
Category - >
Advertising Advice Affiliate Programs Automobiles
Be Your Own Mentor Careers Communication Consumers
CopyWriting Crime Domain Names DoT com Entrepreneur Corner
Ebooks Ecommerce Education Email
Entertainment Environment Family Finance And Business
Food & Drink Gardening Health & Fitness Hobbies
Home Business Home Improvement Humour House Holds
Internet And Computers Kiddos and Teens Legal Matters Mail Order
Management Marketing Marriage MetaPhysical
Motivational MultiMedia Multi Level Marketing NewsLetters
Pets Psychology Religion Parenting
Politics Sales Science Search Engine Optimization
Site Promotion Sports Technology Travel
Web Development Web Hosting WeightLoss Women's Corner
Writing Miscellaneous Articles Real Estate Arts And Crafts

Disclaimer: The information presented and opinions expressed in the articles are those of the authors
and do not necessarily represent the views of and/or its owners.

Copyright AwareINDIA. All rights reserved || Privacy Policy || Terms Of Use || Author Guidelines || Free Articles
FAQs Link To Us || Submit An Article || Free Downloads|| Contact Us || Site Map  || Advertise with Us ||
Click here for Special webhosting packages for visitors of this website only!
Vastu Shastra

Email Marketing Solutions Provided By AwareIndia

Company IDS