Using native chat systems to build customer engagement
The system of native chatting or conversational e commerce is leveraged by incorporating messaging services within social media networks. The goal here is to create automation, customisation and personalisation of communication through. When retention and engagement rates are highâ¦.such apps are highly preferred by customers who want to establish solid communication channels with businesses. Platforms that arenât using native chat systems are missing out badly on opportunities. Business operators who are able to respond to customer questions on time through social media marketing succeed in driving up sales.
Using Social media as A PR Tool
Social media has the perfect attributes for image management in e commerce marketplace. You can use varies platforms of social media like Pinterest, Facebook, Titter etc. for image management of your brand. Itâs easy to construct reward systems for brand advocates, save tricky situations, create new business leads and curate creative marketing techniques. Some businesses like www.milmila.com identify customer issues, keep tabs on emotional outbursts of consumers and gauge motivation levels of the entire supply chain. Itâs important to use social media analytics and reporting platforms that can examine textual as well as visual content. Performance benchmarking by using social media analytics is now a tool thatâs used by almost every successful business. However you can also choose to trace viral hashtags and pinpoint all themes of conversation.
Easier and secure Purchase networks
Several social media platforms like Facebook now have their own stores where best products are showcased, sales events are conducted, merchandise is displayed and dialogues with customers happen all the time. These social media stores allow consumers to make secure and non-interrupted purchases. Word of mouth shared between happy customers on social media networks transform into more leads and when such leads get translated into seamless sales through smooth buying platforms â¦.the entire experience has a snowballing positive effect. Social media platforms allow buyers to comment, share and interact on products which they like and this naturally creates higher engagement levels.
Shared Journeysâ¦More Ownership
What social media networks do in abundance is to allow buyers who want to share their customer journeysâ¦do so. Buyers typically feel closer to a brandâ¦they actually feel an ownership with the brand when they can share their journeys, photographs and personal trivia with respect to the brand. With correct usage of social mediaâ¦a brand is no more an abstract entityâ¦itâs a living breathing humane structure that customers can identify with. The icing on the cake when you sell online is social reward schemes and Refer friendâs schemes that can be shared in a great way via social media.
Creation of seasonal content
Content generation has never been as easy as when done in collaboration with social media. All e commerce businessesâ¦even successful homogenising shopping platforms like www.milmila.com have a seasonal trend. There are ways of creating incentive schemes, discounts, sales, e mails etc. through social media that automatically generates fresh content. The good thing here is that the content isnât even strongly promotional and has great user value. As a business one of the most important things you can do right now is to get super organised with social content creation platforms in the e commerce marketplace.
Article Source: http://www.bharatbhasha.com
Article Url: http://www.bharatbhasha.com/ecommerce.php/492977
Article Added on Thursday, June 14, 2018
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