What is IP PBX Software?
IP PBX solution provides the PBX (Private Branching Exchange) functionality over the ‘Internet Protocol’ (IP). The latest IP PBX through the VoIP gateway facilitates audio, video and instant messaging communication.
Thus enabling businesses houses reduce their long distance communication expenses and also manage their intranet efficiently by having a single network for voice and data. The software also allows the addition of other functionalities like- conferencing, XML- RPC (Extensible Markup Language- Remote Procedure Call) control of live calls, IVR, TTS/ASR (Text to Speech/Automatic Speech Recognition), PSTN (Public Switched Telephone Network) interconnection ability support digital and analog circuit, VoIP protocols including SIP (Session Initiated Protocol) and others.
Benefits of IP PBX In Small Businesses:
Small entrepreneurs do not have the capital or the capacity to employ enough customer care officials to handle their customers’ queries. IP PBX can help them solve this problem as well as reduce their phone bills to a large extent.
IP PBX helps in managing and switching calls, route calls and handles other messaging. The business house can use its own LAN connection to connect to IP PBX phone system. Therefore the signaling distance and time is shortened and does not have to travel through other networks.
Using IP PBX with VoIP routing lowers average operating cost especially for systems with large number of users.
Tech savvy and people having experience with network are more comfortable with IP PBX software. It’s easier to install than proprietary phone system. It’s user friendly and allows changes and addition without any complication. It also supports movement without any change of connection
Unified messaging and integration with work application like CRM packages can help business performance.
Branch offices can use the same system through an internet connection and employees can use the IP PBX as an extension at their homes by having a compatible IP phone.
Tips To Keep In Mind While Selecting IP PBX for Small Business:
Small business owner should always compare the cost of a hosted PBX and on-premise PBX system.
Always consider the real cost of ownership. Though the ‘on-premise’ PBX system needs a large amount of initial investment, it gets absorbed within a year in contrast to the steady cost increase with hosted PBX.
The ‘on-premise PBX system’ gives greater flexibility on features and functionality; whereas ‘hosted PBX system’ features are bundled for which the service provider charges a particular slab.
Customization of the on-premise system can be handled by any IT professional at the office but you need to depend on the service provider for the maintenance and management of a hosted PBX system. Advanced customization is not possible with latter system; therefore the former would be better option.
A ‘Session Border Controller’ (SBC) device to improve data quality will increase the system cost considerably as well make it complex. Small business houses should therefore evaluate the hosting cost before installing an IP PBX in their office. If they do not have a well trained IT staff it’s better to have the hosted IP PBX and allow the vendor to manage the support work.
Therefore using a VoIP routed IP PBX is very essential today for the growth of small businesses.
Article Source: http://www.bharatbhasha.com
Article Url: http://www.bharatbhasha.com/communication.php/489031
Article Added on Monday, April 6, 2015
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