Dealing with Difficult Customers
Dealing with Difficult Customers by Dave KahleDealing with Difficult Customers Copyright 2002 by Dave Kahle It is easy to work with people you like, and it is even easier to work with people who like you. But that's not always the case. Sooner or later, you'll have to deal with a difficult customer. Difficult customers come in a wide variety. There are those whose personality rubs you the wrong way. They may not be difficult for someone else, but they are for you. And then there are those...
Teaching Your Organization to Learn
Teaching Your Organization to Learn by Dave KahleTeaching Your Organization to Learn Copyright 2002 by Dave Kahle Are things changing rapidly in your business? Silly question, isn't it? Of course they are changing. Rapid change is the distinguishing characteristic of the new millennium. Take that rapid change and add to it growing competition, increasing complexity, consolidations at every level, and increasing demands from customers and you have the recipe for a business climate that will...
Using the Internet & automation as tools for salespeople
Using the Internet & automation as tools for salespeople by Dave KahleWill the Internet cause the death of the outside salesperson? Pick up any trade journal or sales and marketing publication these days and chances are you'll run into some comments addressingthat question. I rarely teach a seminar without that question popping up somewhere in the course of the day. Almost every sales manager, executive and sales person I know has pondered it recently. So what's the answer? Like most others,...
What's a Professional Sales Manager?
What's a Professional Sales Manager? Copyright © 2005 Dave Kahle The DaCo Corporation http://www.davekahle.com/pwtransforming.htm
I was in the depths of a major depression. As a third year salesperson with a good company, I was doing well, and was on my way to becoming the top salesperson in the nation for that company. But business had slowed down a little, and I didn't have my usual number of proposals out for consideration. So, I wasn't as busy as usual. As my activity slowed, I...
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