•Become Thirty Percent More Effective In Selecting The Right People
Success starts with the right people in the right jobs. Particularly in leadership positions. But if that's really the belief of most organizations, why is it that so many selections fail at their jobs - or - even worse, just hang on and take up space? Based on feedback from any number of studies, candidates hired for leadership or emerging leadership positions are successful about a third of the time, with success being defined as meeting or exceeding the expectations of the organization....
•Eleven Ways Leaders Create Focus
Focus is a key Personal Skill of leaders. The ability to bore into the most important things and stay attentive and focused on them, and continue that behavior as a means of solving problems, contacting prospects, writing a report, preparing a presentation, doing an analysis, maximizing the value of a meeting, is key to success. Focus maximizes time - it results in more being done in less time.
And yet, for most people, acquiring the Personal Skill of focus seems impossible - too many...
•Excellent Customer Service Starts With Excellent Employee Service
Nothing sets the standard for excellent customer service more than excellent employee service.
I was reminded of that just the other day. The manager of a fast food restaurant was really giving an employee hell - and in view of customers. The person who waited on me was sullen, slow and seemed little interested in making my transaction a good one. As I sat and ate my cheeseburger and fries I watched the overall behavior of the staff. It wasn't good. Lots of slow walking, no smiles, no attempt...
•How To Increase ROI On People Development Investments
Organization X brought in an outside seminar company to "give the supervisors and managers a little boost." The seminar company suggested the executive group attend a preview as a way to support the development, to become aware of what was going to be presented, and to customize the message to meet the unique needs of the organization. They were all too busy. OK - how about a 4 hour overview ? Still too busy. The CEO ended up telling the seminar company to "Just give the people your message -...
•How To Increase Your Personal Energy
Successful people have an energy about them. It's one of their most valuable resources. We asked many of the most successful people we know where they would put energy on the scale of requirements for success. All placed it in their top three. They were not talking just about physical energy, but about that hard to describe internal energy - in fact, when pressed, almost all placed internal energy above physical energy in terms of critical attributes.
How do they get and maintain their high...
•How To Set SMART Goals - Start With The End In Mind
Setting worthy SMART goals can be a real challenge. SMART is the acronym for Specific, Measurable, Attainable, Realistic/Relevant and Time framed. For a lot of people, getting to goal statements that meet those criteria is tough.
So where to start in this process of establishing SMART goals?
Start with the three to five most important things that cannot be left to chance - the things that are most important - the things that action and focus can make happen - right now.
Then identify the...
•Nine Essentials Of Employee Termination
It started so well - high expectations and enthusiasm on everyone's part. And then it started to unravel. And in a period of months, that new hire or promotion or transfer is just not working out. And it comes time to part company.
At that point, the most critical part of the termination process takes place. It's the place where the people remaining evaluate how it was handled - it's critical because well handled terminations create positive emotions toward the organization, and poorly...
•Organizational Silos - How To Deal Effectively With Them
I was driving through dairy country in Virginia, and the silos at every farm reminded me of a client I was working with at the time - a successful manufacturing company undergoing change. They had organizational silos - much tougher to deal with than the ones on the farm. But they do share certain characteristics.
The company had been successful for many years, but new competition and new technology were forcing change. Their organizational silos were big obstacles to change.They were firmly...
•Overcome The Wall Through Worthy Goals
Overcome The Wall Through Worthy Goals See if this sounds familiar.
It's halfway through the year. Time for a goal review. No surprises - in good shape on some, and hitting the Wall on the tough one or two. Unfortunately, those one or two always include really important stuff. They're goals that have to be met. And yet, every time a certain point is reached this Wall gets in the way. It's a Wall you can't see, it's built of things like fear of failure, fear of unworthiness, fear of lack of...
•The Biggest Barrier To Building Relationships- One Way Conversations
At a recent event, I met a speaker and consultant who told me her specialty is leadership and communications development. Perhaps "met" is the wrong word to describe our exchange. "Listen to her tell me all about herself " is a more accurate description of our all - too - long one - way conversation. Once she had finished with her autobiography, she looked over my shoulder and spied another target of opportunity. And away she went without asking a single question about me. It may not be fair,...
•The More Trust, The More Time To Succeed
Bill Oncken, in his book Managing Management Time, says that the more trust you have with your "universe " of people, the more time you have to do the things that lead to success.
Trust is hard to earn. Once lost it's hard to regain. It's the most precious asset in any relationship - at any level - at any time.
Without trust, time can stand still. Every action can be scrutinized, every request for money or assets or people be subjected to a tremendous amount of documentation. The result is...
•Your Attitude Is Showing - Now What?
? Your attitude is showing - and it's not good. What to do about it?
A story about an attitude needing adjustment - and about critical personal decisions.
A very close friend had her position cut from full time to 3 days a week. Her duties and responsibilities didn't change - just her hours and her compensation - which was cut by 40%. She was given 24 hours to decide whether or not she would accept the change. She decided to stay and work through the situation. But it hasn't been easy. Three...
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